IT Support

IT Support

The role of IT support is to provide specialized assistance to the sector of a company that relies on technological devices to operate effectively. In other words, IT support is responsible for addressing issues related to computers, laptops, mobile devices, internet connections, software, and more.

IT support handles all aspects of data management, internet connectivity, and IT infrastructure. In today’s business environment, IT support can be crucial to many enterprises, as a significant portion of them depend on these elements to function smoothly.

Responsibilities include:

  • Implementing processes;
  • Managing and logging service requests;
  • Ensuring data protection and security;
  • Researching, quoting, and installing new solutions;
  • Conducting training sessions, and much more.

Additionally, server support should be integrated within IT support services to ensure comprehensive management and maintenance of all technological aspects.

Methodologies

Problem Detection
Analyzing the problem and its severity to develop the most effective solutions.
Execution Methods
Developing methods tailored to meet your company’s specific needs.
Execution Time
Every issue requires an appropriate amount of time for a complete solution, impacting the chosen methodology and client decisions.
Solution Balance
Evaluating potential costs and creating a balanced budget for your problem.
Ongoing Maintenance
Ensuring that completed work is not neglected, implementing preventive management, and performing backups when possible to enhance the efficiency and security of the solution.

Choose One of Our Service Plans

Basic Plan

Ideal for home users

User Billing
Remote 1st Level Support
IT Support for Users
Unlimited Tickets
Connectivity
Printers
Passwords
2nd Level IT Support
3rd Level IT Support
Server Support
Remote and On-site Support
Monthly Ticket Report
IT Investment Planning
IT Environment Documentation
Vulnerability Reports
Backup Restoration
Firewall Support

Intermediate Plan

Ideal for small companies with up to 50 users
User Billing
Remote 1st Level Support
IT Support for Users
Unlimited Tickets
Connectivity
Printers
Passwords
2nd Level IT Support
3rd Level IT Support
Server Support
Remote and On-site Support
Monthly Ticket Report
IT Investment Planning
IT Environment Documentation
Vulnerability Reports
Backup Restoration
Firewall Support

Advanced Plan

For medium to large companies with 50 to 250 users
User Billing
Remote 1st Level Support
IT Support for Users
Unlimited Tickets
Connectivity
Printers
Passwords
2nd Level IT Support
3rd Level IT Support
Server Support
Remote and On-site Support
Monthly Ticket Report
IT Investment Planning
IT Environment Documentation
Vulnerability Reports
Backup Restoration
Firewall Support